Safety & Standards
How Destiny Crete keeps every journey professional, licensed, and passenger-focused
Our commitment to safe travel
Destiny Crete provides premium airport transfers, private tours, and chauffeur services across Crete. Passenger safety is central to how we operate — from vehicle maintenance and driver standards to transparent communication when plans change.
We are licensed by the Greek National Tourism Organization (MHTE 1039Ε81000471901), which requires us to meet national regulations for tourism transport providers in Greece.
Professional chauffeurs
- Experienced drivers with strong knowledge of Crete's roads, resorts, and airports
- English and Greek spoken fluently; German and French available on request
- Discrete, professional conduct suitable for families, business travellers, and VIP guests
- Drivers adapt to flight delays using live flight tracking for airport pickups
Vehicle maintenance and cleanliness
- Mercedes-Benz fleet maintained to manufacturer service schedules
- Regular interior cleaning between journeys
- Air conditioning checked before summer season peaks
- Child seats supplied on request and fitted before pickup
- Bottled water available on all transfers
Licensing and insurance
We operate as a registered tourism transport provider under Greek law. Our vehicles and operations are covered by appropriate passenger liability insurance as required for licensed transfer companies in Greece.
If you need a certificate of insurance for corporate travel or event planning, contact us before your booking and we will provide documentation where available.
Airport pickup safety
- Meet & greet in the arrivals hall with a name sign
- 60 minutes complimentary waiting time from actual landing
- Real-time flight monitoring — no extra charge when immigration or baggage is slow
- Luggage assistance on request
Health and hygiene
- Vehicles cleaned between each service
- Drivers may use sanitiser; please ask if you have specific requirements
- Contact us before travel if anyone in your group has mobility or health needs we should plan for
If something goes wrong
We want every journey to run smoothly. If you experience a delay, routing issue, or concern about your service, contact us immediately on WhatsApp or by phone — we are available 24/7.
We investigate every complaint fairly and aim to resolve issues promptly. Serious incidents are documented and addressed with management review.